Terms & Conditions

Thank you for visiting San Bruno Flowers! We are happy to help you celebrate life's special moments with beautiful, fresh flowers.By using our website or placing an order, you agree to our Terms & Conditions, which help us provide a smooth and reliable shopping experience.We encourage you to review our policies before placing an order. If you have any questions or need assistance, please contact us at (650) 952-2520. We're always happy to help!

General Information

San Bruno Flower Fashions is a professional florist offering fresh flowers, arrangements, gifts, and related services. Our website allows you to browse and purchase a variety of floral products for different occasions, including weddings, birthdays, anniversaries, corporate events, and more.

Ordering & Payment

• Order Processing: Once your order is placed, you will receive an order confirmation via email. We process orders within 24 hours (except on weekends and holidays).
• Payment Methods: We accept payments through credit cards (Visa, MasterCard, American Express) and other secure online payment methods.
• Pricing: All prices on our website are listed in USA and are subject to change without prior notice. Shipping and tax fees may apply, depending on the location of the delivery.

Delivery Policy

Delivery Areas & Fees

At San Bruno Flowers, we do our best to ensure your flowers arrive fresh and in a timely manner.

Same-Day Delivery

We proudly offer same-day flower delivery! Orders are accepted throughout the day, and deliveries are scheduled based on location, availability, and our daily delivery routes.

We understand that some occasions require special timing. If you need your flowers delivered earlier or within a specific time frame, please contact us before placing your order. We will do our best to accommodate your request.

While we make every effort to deliver your flowers as promptly as possible, exact delivery times cannot be guaranteed.

Delivery Information

To help us complete your delivery successfully, please provide the recipient's full name, complete address, including apartment or suite number, and a valid phone number.

Please provide the recipient's phone number whenever possible to avoid unnecessary delays.

Business and Special Deliveries

For deliveries to businesses, please provide their operating hours and any special instructions.

For morning deliveries, we recommend contacting us in advance so we can confirm availability.

Unsuccessful Deliveries and Additional Fees

Additional delivery fees may apply if:

• The recipient is unavailable.
• The address provided is incorrect or incomplete.
• The recipient cannot be reached and there is no safe location to leave the flowers.
• The delivery address needs to be changed.
• A second delivery attempt is required.

Orders that cannot be delivered due to incorrect information or recipient unavailability may not be eligible for a refund.

Thank you for choosing San Bruno Flowers!

Delivery Times

• We offer same-day flower delivery! Deliveries are scheduled throughout the day based on location and availability.
  Need your flowers delivered earlier or have a special time request? Please contact us before placing your order. We'll do our best to accommodate your needs.
  Please note that specific delivery times cannot be guaranteed.
  

Recipient & Redelivery Policy

• Accurate Information is Key: To avoid delays and ensure a smooth delivery, please double-check that you have provided the recipient's full name, a complete and correct street address (including apartment or suite number), and a working contact phone number.
• Recipient Not Available: If the recipient is not available at the time of delivery, our driver will use their best judgment to ensure the flowers are left in a safe place. This may include:
  1. Leaving the arrangement on a covered porch or with a doorman/receptionist.
  2. Leaving the flowers with a neighbor and leaving a note for the recipient.
  3. Attempting to contact the recipient or sender by phone to arrange a redelivery.
• Redelivery Fees: If a delivery attempt fails due to incorrect address information provided by the sender or the recipient is unavailable and we are unable to leave the flowers in a safe place, an additional redelivery fee will be charged to reattempt delivery.

Store Pickup

Refund & Cancellation Policy

• Refunds: If the flowers or products received are damaged, incorrect, or fail to meet your expectations, please contact us at (650) 952-2520 within 24 hours of delivery. We will offer a replacement or refund based on the situation.
• Order Cancellations: You may cancel your order anytime before it has been processed or shipped. Once the product is delivered, no cancellations are possible.

Product Availability & Substitutions

• Product Availability: We strive to ensure that all products on our website are in stock. However, in rare cases, some items may be temporarily unavailable. In such cases, we may offer a substitute product of equal value and quality, or provide you with a refund if no suitable replacement is available.
• Flower Substitutions: Due to seasonal availability, we may need to substitute certain flowers or plants. Rest assured, all substitutions will be of equal or higher value.

Contact Us

If you have any questions or concerns regarding our Terms & Conditions, please feel free to contact us at: